ck107 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

ck107 ("we", "us", "our") operates the online betting and casino platform accessible at ck107.io. This Privacy Policy sets out how ck107 collects, uses, stores, shares, and protects the personal data of individuals who visit, register on, or otherwise interact with the platform (collectively referred to as "Members" or "you").

We recognise that privacy is important to our Members, particularly those in Bangladesh who share personal and financial information with us in order to deposit, bet, and withdraw funds. We take that responsibility seriously. This document explains our data practices in plain, straightforward English so that you understand exactly what happens with your information.

This Privacy Policy applies to all data collected through the ck107 website, mobile-browser experience, customer support channels (including live chat and email), and any other digital touchpoint operated by ck107. It does not apply to third-party websites or services linked to or from the platform — those third parties have their own privacy policies which you should review independently.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your agreement with ck107.

ck107 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a ck107 account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (district, division, Bangladesh)
• Mobile phone number
• Email address
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to verify your age and identity before processing withdrawals, we may collect:

• National Identity Card (NID) number and a scanned copy or photograph of the card
• Passport details and a copy of the biographical data page
• A selfie or live photograph of you holding your ID document
• Proof of address (e.g., a recent utility bill or bank statement in your name)
• Proof of ownership of the payment method used to deposit (e.g., a screenshot of your bKash or Nagad account showing your registered name)

2.3 Financial Transaction Data

We collect records of all financial transactions conducted through your account, including:

• Deposit amounts, dates, and payment method references (bKash, Nagad, Rocket, Upay, bank transfer)
• Withdrawal requests, amounts, and processing status
• Transaction identifiers assigned by payment processors
• Account balance history

We do not store full payment card numbers or full mobile wallet PINs. Sensitive payment credentials are handled directly by the relevant payment processor and are not retained on ck107 systems.

2.4 Betting & Gaming Activity Data

We maintain detailed records of your activity on the platform, including:

• Sports bets placed, including market, selection, stake, odds, and outcome
• Casino game sessions, including game title, provider, session duration, bet amounts, and results
• Bonus credits received and wagering progress
• Login timestamps and session durations

2.5 Technical & Device Data

When you access the platform, we automatically collect certain technical data, including:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Referring URL (the page you visited before arriving at ck107.io)
• Pages visited and time spent on each page
• Cookie identifiers (see Section 5)

2.6 Support & Communication Data

If you contact our support team via live chat or email, we retain a record of that communication, including the content of messages, the date and time of contact, and the resolution outcome. This data is used to improve our support quality and to resolve future disputes.

ck107 uses the personal data we collect for the following purposes:

We do not use automated decision-making processes that produce legal effects or significantly impact you without human oversight. Where any automated screening is applied (for example, during fraud checks), a member of our compliance team reviews the output before any account action is taken.

ck107 processes your personal data under the following legal bases:

• Contractual necessity: Processing your registration data, KYC data, financial transaction data, and gaming activity data is necessary to provide you with the services set out in our Terms & Conditions. Without this processing, we cannot operate your account.
• Legitimate interests: We process technical and device data, and conduct fraud monitoring and responsible gaming oversight, based on our legitimate interest in maintaining a secure, fair, and compliant platform for all Members.
• Legal obligation: We process and retain certain data categories — particularly KYC documents and transaction records — to the extent required by applicable anti-money laundering (AML) obligations and other regulatory requirements.
• Consent: We send promotional communications (such as bonus offers, seasonal promotions, and new game announcements) only where you have explicitly consented to receive them during registration or through your account settings. You may withdraw this consent at any time.

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect analytics data about how the site is used. ck107 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the platform.

5.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and previously entered usernames to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about which pages are visited most frequently, how long sessions last, and which features are used. This helps us improve the platform. We use server-side analytics where possible to minimise third-party cookie exposure.
• Fraud-prevention cookies: Help us identify suspicious device patterns, detect bot activity, and protect the integrity of the platform against fraudulent access.

5.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in to your ck107 account. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

ck107 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your personal data only in the following limited circumstances:

6.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary data (your name, account reference, and transaction amount) with the relevant payment service provider — which may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. These providers are contractually required to process your data securely and only for the purpose of completing the transaction.

6.2 Identity Verification Providers

ck107 uses reputable third-party identity verification services to assist with KYC checks. Your identity documents and personal details may be shared with these providers for the sole purpose of verifying your age and identity. These providers are bound by strict data processing agreements and may not use your data for any other purpose.

6.3 Game Software Suppliers

Casino games on the ck107 platform are provided by third-party software suppliers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, Microgaming, and NetEnt. To deliver live game sessions and maintain game integrity records, certain session-level data (such as a pseudonymous player identifier and bet amounts) may be passed to the relevant game provider. These providers are licensed and regulated gaming operators and handle data in accordance with their own privacy policies.

6.4 Legal and Regulatory Disclosure

ck107 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are legally required to do so — for example, in connection with an investigation into money laundering, fraud, or other illegal activity. We will disclose only the minimum data required and, where permitted by law, will endeavour to notify you of any such disclosure.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ck107's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected Members by email before any such transfer takes place and will ensure the acquiring party is bound by terms no less protective than this Privacy Policy.

ck107 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser and ck107 servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection is secure.
• Password hashing: Passwords are never stored in plain text. We use strong cryptographic hashing algorithms to store password representations so that even in the event of a data breach, your actual password cannot be recovered.
• Access controls: Access to Member data within ck107 is restricted on a strict need-to-know basis. Staff who handle personal data undergo regular security training and are bound by confidentiality obligations.
• Secure data centres: Member data is stored on servers hosted in secure data facilities with physical access controls, redundant power systems, and continuous monitoring.
• Regular security audits: ck107 conducts periodic internal security reviews and engages external assessors to identify and remediate vulnerabilities in our systems.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised activity on your ck107 account, please contact us immediately at [email protected]. In the event of a data breach that is likely to result in risk to your rights, ck107 will notify affected Members without undue delay.

ck107 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where data is anonymised rather than deleted, it may continue to be used for aggregate analytical purposes.

As a Member of ck107, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 14 calendar days.

• Right of access: You have the right to request a copy of the personal data ck107 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details (name, address, phone number), you may also update these directly through your account settings.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected — you may request that we delete your personal data. Note that this right is subject to legal retention obligations: we cannot delete KYC or transaction records that we are legally required to retain.
• Right to restriction: You may request that we temporarily stop processing your personal data in certain circumstances, for example while you contest its accuracy or object to its use.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though this may affect your ability to use certain platform features.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time through your account notification settings or by contacting support.

The ck107 platform is strictly intended for adults aged 21 years and over. 21+ We do not knowingly collect personal data from any individual under the age of 21. If you are under 21, you must not use the ck107 platform, create an account, or provide any personal information to us.

If ck107 discovers or is notified that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has created a ck107 account, please contact us immediately at [email protected] so that we can take appropriate action.

ck107 uses date-of-birth verification at registration and KYC document checks to enforce the 21+ age requirement. We also support third-party parental control tools and encourage adults to use website filtering services if they wish to restrict minors' access to gambling-related content.

ck107 may send you promotional communications about new games, seasonal bonus offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket season offers), deposit match bonuses, and platform updates. We will only send marketing communications if you have opted in to receive them — either during registration or subsequently through your account settings.

Each marketing email or notification we send includes a clear and easy-to-use opt-out mechanism. You may unsubscribe from marketing communications at any time without affecting your ability to continue using the ck107 platform. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to withdrawal.

We do not send unsolicited SMS marketing or WhatsApp messages. If you receive an unsolicited message claiming to be from ck107 asking for personal details, passwords, or payment information, please report it to [email protected] immediately — it is not from us.

ck107 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy — that is, changes that meaningfully affect how we use or share your personal data — we will notify you by:

• Sending an email to the address registered on your ck107 account, at least 14 days before the changes take effect; and
• Displaying a prominent notice on the ck107 platform home page for a minimum of 14 days prior to the updated policy taking effect.

The effective date at the top of this document will always reflect the date of the most recent update. Minor changes (such as typographical corrections or clarifications that do not affect the substance of the policy) may be made without prior notice. We encourage you to review this Privacy Policy periodically to stay informed about how ck107 protects your data.

Your continued use of the ck107 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the updated policy, you should close your account and cease using the platform before the effective date.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ck107 holds about you, please contact our support team using the details below. All privacy-related enquiries must be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [Your Username]"
• Live Chat: Available 24/7 from your ck107 account dashboard
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Average Response Time: Within 2 hours for general enquiries; within 14 calendar days for formal data rights requests